Any distributors (i.e. mortgage brokers or white label partners) of our lending products must notify us of any/all complaints they receive from their clients or consumers of our products. Importantly, it is imperative that all distribution partners must complete the below form within 10 business days of receiving any complaint.

Have a questions?  Please contact our Compliance Team via compliance@betterchoice.com.au.

Complaint Submission Form

Escalations & Significant Dealings

Note: For significant dealings, please email compliance@betterchoice.com.au with the following information:

  • Date the significant dealing occurred
  • Describe the significant dealing, including why it is not consistent with the TMD