Design and Distribution Obligations Complaint Form

Any distributors (i.e. mortgage brokers or white label partners) of our lending products must notify us of any/all complaints they receive from their clients or consumers of our products. Importantly, it is imperative that all distribution partners must complete the below form within 10 business days of receiving any complaint.

Have a questions?  Please contact our Compliance Team via compliance@betterchoice.com.au.

Complaint Submission Form

Escalations & Significant Dealings

Note: For significant dealings, please email compliance@betterchoice.com.au with the following information:

  • Date the significant dealing occurred
  • Describe the significant dealing, including why it is not consistent with the TMD
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Financial Hardship
Feedback & Complaints

Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Before making any decision in relation to a Better Choice product, you should read the relevant disclosure document. All rates and fees quoted in our products are indicative only and can change dependent on your personal circumstances. Conditions and fees apply. Comparison rate is based on a loan of $150,000 principal over a 25 year term. WARNING: The Comparison Rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees and cost savings such as fee waivers are not included in the comparison rate but may influence the cost of the loan. Better Choice Home Loans Pty Ltd & Better Choice Commercial (a division of Better Choice Home Loans Pty Ltd) 2000-2020 ABN 79 095 728 868 | Australian Credit Licence 378333

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